AI assistant cuts support resolution time by 45%
An LLM + RAG assistant for a SaaS provider, integrated with their knowledge base.
Where the client started
Support agents spent hours searching scattered documentation, leaving customers waiting and costs rising.
What we built
We built a retrieval-augmented assistant over product docs, tickets and release notes, with citations, guardrails and agent hand-off.
- Built with OpenAI
- Built with LangChain
- Built with PostgreSQL
- Built with AWS
Stack used
Trusted by growing teams
Digiators Consulting Services felt like an extension of our own team - fast, transparent and genuinely senior.
Their data platform work gave us reporting we finally trust, delivered ahead of schedule.
From strategy to launch, they de-risked our AI roadmap and delivered real business value.
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